Product & Design 14 min listen
Let’s talk principles: Exploring how we build product at Intercom
Hear from experts across Intercom’s R&D team talk about the principles that guide their work everyday.
Podcasts
Scale by Intercom 26 min listen
HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel
For years, businesses have structured their marketing and sales strategies around the funnel. But as we devise better ways to engage with our customers, maybe it’s time we evolve our metaphors, too.
Product & Design 26 min listen
Dialing it up: The evolution of phone support
The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.
Support 26 min listen
Oracle’s Catherine Blackmore on the evolution of customer success
There’s plenty of talk of meeting customers where they are, but are business leaders practicing what they preach? Catherine Blackmore explains what it means at different stages of growth.
Marketing 27 min listen
Questioning tech: The past, present, and future of survey tools
From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.
News & Updates 25 min listen
New at Intercom: Hear all about the next generation of customer engagement
The future of internet business is ongoing customer engagement. In this episode, we bring highlights from our first-ever global virtual launch event and reveal the game-changing products that will transform your business.
Product & Design 37 min listen
Product evangelist John Cutler on becoming a catalyst for change
There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.
News & Updates 15 min listen
Celebrating International Women’s Day 2022: Women who broke the bias
It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.
Growth 23 min listen
Growth marketing expert Ramli John on why you’re getting user onboarding wrong
User onboarding is not a quick product tour or welcome email. It starts before the user signs up, and it doesn’t quite end after they convert. So, what is it, and more importantly, how do you get it right?