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    • Featured in Latest Articles

      Intercom Product Principles - Be Technically Conservative 2x

      How technical conservatism helps us scale faster and better

      Waheed El Miladi

      Staff Product Engineer, Intercom

      Waheed El Miladi
    • Editors picks

      • Building high-performing Research and Data Science teams with clear career paths

      • Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC

      • Best practices for securing your Intercom workspace

      • Hola, bonjour, olá – say hello to new multilingual support in Intercom

      • Building a resilient system: Our journey to observability at Intercom

      • See all articles
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  • Support
    • Featured in Support

      Next gen inbox

      Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      Alissa Tyrangiel

      Senior Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • Automated customer service: How to support your customers more efficiently and effectively

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • 2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

      • How customer service chatbots are redefining customer engagement

      • 5 quick ways to improve your e-commerce customer experience

      • See all articles
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  • Marketing
    • Featured in Marketing

      In-app messaging

      How to use in-app messaging to retain your best customers

      Lauren Cassidy

      Editor, Intercom

      Lauren Cassidy
    • Editors picks

      • G2’s CMO Amanda Malko on the latest trends in software buying

      • What is first-party data?

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • Mass market, nano media: The future of marketing is engagement

      • Marketing chatbots: The marketer that’s always on

      • See all articles
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  • Sales
    • Featured in Sales

      Live chat for sales

      From first touch to qualified lead: How to use live chat for sales

      Anna Murphy

      Editor, Intercom

      Anna Murphy
    • Editors picks

      • Live chat examples and best practices for 2022

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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  • Scale by Intercom
    • Featured in Scale by Intercom

      Andrew Chen on how tech’s giants drive growth with network effects

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Why customer engagement is the key to business growth in 2022 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • Drata’s CEO Adam Markowitz on creating a culture of cyber security

      • From cost center to value driver: How support metrics are evolving

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Solving for complex onboarding

      Solving for complex onboarding: Paving a path to value for your customers

      Tanner Elvidge

      Senior Product Manager, Intercom

      Tanner Elvidge
    • Editors picks

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Intercom on Product: Facing the tech slowdown

      • Built for you: New channels of communication, improved reporting, and much more

      • Intercom’s product principles: Following design fundamentals to leave space for innovation

      • Intercom’s product principles: How we focus on delivering outcomes

      • See all articles
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  • Engineering
    • Featured in Engineering

      Is it time to update your engineering processes?

      Kuba Niechciał

      Director, Engineering, Intercom

      Kuba Niechciał
    • Editors picks

      • Engineering at Intercom: Highlights from my first two years

      • Infrastructure at speed: 5 lessons learned from building Intercom in Europe

      • Intercom presents Engineer Chats

      • Is your engineering team experiencing alert fatigue? Ask these 8 questions

      • Managing infrastructure costs as your company grows

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Built For You series of product announcements

      Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more

      Orinna Weaver

      Manager, Product Marketing, Intercom

      Orinna Weaver
    • Editors picks

      • Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Built for you: New channels of communication, improved reporting, and much more

      • Atlassian and Coda on creating personalized customer experiences at scale

      • Built for you: Next-generation surveys, ditching hold times with Switch, and more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • News & Updates 30 min listen

      Three million downloads and counting: Inside Intercom reaches a podcasting milestone

    • Sales 21 min listen

      Stripe’s James Dyett on a customer-first approach to sales

    • Product & Design 26 min listen

      Stark’s CEO Cat Noone on designing accessible products

    • See all podcasts
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  • About Intercom

Marketing

Best practices to attract and engage discerning consumers

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Scale by Intercom 26 min listen

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

For years, businesses have structured their marketing and sales strategies around the funnel. But as we devise better ways to engage with our customers, maybe it’s time we evolve our metaphors, too.

Anna Griffin

Chief Marketing Officer, Intercom

Anna Griffin

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Marketing 9 min read

Best practices for designing effective and engaging surveys

Want to create effective, engaging surveys that capture – and act on – customer feedback? Here are our best practices.

Lynsey Duncan

Senior Product Researcher, Intercom

Lynsey Duncan

Zoe Sinnott

Senior Product Manager, Intercom

Zoe Sinnott

Marketing 27 min listen

Questioning tech: The past, present, and future of survey tools

From the first census to modern questionnaires, take a tour through the past, and the future, of surveys in this feature episode of our podcast.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
Why customer engagement is the key to business growth in 2022 and beyond

Scale by Intercom 12 min read

Why customer engagement is the key to business growth in 2022 and beyond

How do you set your business up for consistent, continuous growth? Here are the three trends you need to know about.

Alyssa Smrekar

VP of Corporate Marketing, Intercom

Alyssa Smrekar
4 ways to personalize your marketing messaging and boost engagement

Marketing 5 min read

4 ways to personalize your marketing messaging and boost engagement

Want to boost engagement and supercharge your marketing? Here’s how to deliver personalized, targeted messaging at every touchpoint.

Anna Murphy

Editor, Intercom

Anna Murphy
The ultimate ecommerce tech stack

Marketing 8 min read

Creating excellent customer experiences with the right e-commerce tech stack

Great e-commerce experiences are no easy feat to provide. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes – this is where having the right tech stack comes into play.

Lauren Cassidy

Editor, Intercom

Lauren Cassidy

Marketing 10 min read

Customer acquisition strategy: how to acquire more customers in 2022

Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive.

Davin O'Dwyer

Managing Editor, Intercom

Davin O'Dwyer

Marketing 26 min listen

Velocity’s Doug Kessler on bringing the mojo back to content marketing

We know “mojo” is not your typical marketing jargon, and it’s not often thrown around in a business setting, but that’s exactly what today’s guest says we’re missing.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
What is Live Chat Hero Image

Support 20 min read

Live chat examples and best practices for 2022

Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.

Anna Murphy

Editor, Intercom

Anna Murphy
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