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Exploring productivity

A collection of articles and podcasts about productivity, time management, goal-setting, and more.

Product & Design 3 min read

To perform at your best, focus on goals not tasks

Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.

Paul Adams

Chief Product Officer, Intercom

Product & Design 4 min read

The magic of goal setting: A simple framework for managers and teams

How do you help your team focus and make meaningful progress, so that at the end of the week, there is a shared feeling of accomplishment? We use a simple framework to make sure everyone is doing high-impact work.

Paige Costello

Former Director of Product Management, Intercom

Product & Design 10 min read

Take back your time: How to unlock the hidden value in your calendar

There’s a bit of magic behind architecting a calendar that allows you to manage your time in an effective way. Here are five tips.

Daisy Chaffee

Former Executive Assistant, Intercom

Product & Design 35 min listen

Jake Knapp on making time for your most important work

Jake Knapp is a UX designer and author best known for creating the design sprint process at Google. He explains how the powerful framework behind design sprints can be applied to our everyday work.

Stewart Scott-Curran

Former Director of Brand Design, Intercom

Product & Design 6 min read

Continue, Stop, Start: Rethinking retrospectives

Running retrospectives is a common challenge for many teams. We’ve rethought the widely used “Stop, Start, Continue” model, focusing first on continuing the processes that already make our teams successful. Here’s why we use “Continue, Stop, Start” at Intercom.

Kuba Niechciał

Director, Engineering, Intercom

Product & Design 3 min read

Finding the right challenge

What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…

Michelle Fitzpatrick

Senior Product Manager, Intercom

Engineering 10 min read

The continuous flow of weekly planning

Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…

Rich Archbold

VP of Business Systems, Intercom

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