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  • Latest Articles
    • Featured in Latest Articles

      Intercom Product Principles - Be Technically Conservative 2x

      How technical conservatism helps us scale faster and better

      Waheed El Miladi

      Staff Product Engineer, Intercom

      Waheed El Miladi
    • Editors picks

      • Building high-performing Research and Data Science teams with clear career paths

      • Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC

      • Best practices for securing your Intercom workspace

      • Hola, bonjour, olá – say hello to new multilingual support in Intercom

      • Building a resilient system: Our journey to observability at Intercom

      • See all articles
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  • Support
    • Featured in Support

      Next gen inbox

      Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      Alissa Tyrangiel

      Senior Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • Automated customer service: How to support your customers more efficiently and effectively

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • 2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

      • How customer service chatbots are redefining customer engagement

      • 5 quick ways to improve your e-commerce customer experience

      • See all articles
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  • Marketing
    • Featured in Marketing

      In-app messaging

      How to use in-app messaging to retain your best customers

      Lauren Cassidy

      Editor, Intercom

      Lauren Cassidy
    • Editors picks

      • G2’s CMO Amanda Malko on the latest trends in software buying

      • What is first-party data?

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • Mass market, nano media: The future of marketing is engagement

      • Marketing chatbots: The marketer that’s always on

      • See all articles
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      • Listen to our podcasts

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  • Sales
    • Featured in Sales

      Live chat for sales

      From first touch to qualified lead: How to use live chat for sales

      Anna Murphy

      Editor, Intercom

      Anna Murphy
    • Editors picks

      • Live chat examples and best practices for 2022

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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      • Listen to our podcasts

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  • Scale by Intercom
    • Featured in Scale by Intercom

      Andrew Chen on how tech’s giants drive growth with network effects

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Why customer engagement is the key to business growth in 2022 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • Drata’s CEO Adam Markowitz on creating a culture of cyber security

      • From cost center to value driver: How support metrics are evolving

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Solving for complex onboarding

      Solving for complex onboarding: Paving a path to value for your customers

      Tanner Elvidge

      Senior Product Manager, Intercom

      Tanner Elvidge
    • Editors picks

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Intercom on Product: Facing the tech slowdown

      • Built for you: New channels of communication, improved reporting, and much more

      • Intercom’s product principles: Following design fundamentals to leave space for innovation

      • Intercom’s product principles: How we focus on delivering outcomes

      • See all articles
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  • Engineering
    • Featured in Engineering

      Is it time to update your engineering processes?

      Kuba Niechciał

      Director, Engineering, Intercom

      Kuba Niechciał
    • Editors picks

      • Engineering at Intercom: Highlights from my first two years

      • Infrastructure at speed: 5 lessons learned from building Intercom in Europe

      • Intercom presents Engineer Chats

      • Is your engineering team experiencing alert fatigue? Ask these 8 questions

      • Managing infrastructure costs as your company grows

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Built For You series of product announcements

      Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more

      Orinna Weaver

      Manager, Product Marketing, Intercom

      Orinna Weaver
    • Editors picks

      • Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Built for you: New channels of communication, improved reporting, and much more

      • Atlassian and Coda on creating personalized customer experiences at scale

      • Built for you: Next-generation surveys, ditching hold times with Switch, and more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • News & Updates 30 min listen

      Three million downloads and counting: Inside Intercom reaches a podcasting milestone

    • Sales 21 min listen

      Stripe’s James Dyett on a customer-first approach to sales

    • Product & Design 26 min listen

      Stark’s CEO Cat Noone on designing accessible products

    • See all podcasts
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  • About Intercom

News & Updates

All the latest news and updates about Intercom – the product, the company and the people

  • Podcasts
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News & Updates 30 min listen

Three million downloads and counting: Inside Intercom reaches a podcasting milestone

A commemorative compilation of the fascinating conversations and insights from three of our most popular episodes.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 13 min listen

Pride 2022: Being out and bringing people in

To celebrate this year’s Pride, we’re sharing the experiences of our peers in the LGBTQI+ community, and their thoughts on allyship, advocacy, and finding spaces where they can truly be themselves.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 25 min listen

New at Intercom: Hear all about the next generation of customer engagement

The future of internet business is ongoing customer engagement. In this episode, we bring highlights from our first-ever global virtual launch event and reveal the game-changing products that will transform your business.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 15 min listen

Celebrating International Women’s Day 2022: Women who broke the bias

It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.

Lauren Cassidy

Editor, Intercom

Lauren Cassidy

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 28 min listen

Wellbeing coach Marilyn Suttle on curbing burnout and attrition

After two years of the pandemic, employees are feeling more stressed and burned out than ever, and the companies that focus on their wellbeing will be the ones to thrive.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

Engineering 19 min listen

How do we feel about being called ‘women in tech’?

The phrase “women in tech” has become a catch-all label, used to describe everything from the problem, to the solution, to the community. But what does it mean for the women working at Intercom?

Niamh O'Connor

Brand Editor, Intercom

Niamh O'Connor

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 34 min listen

2021 in conversation: Learnings from the podcast

An end of year compilation with the insightful conversations, business learnings, and reflections from this year’s guests on the podcast.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 9 min listen

Intercom tour: Meet the Sydney office

Back in 2018, we realized we needed to scale the APAC team to meet Intercom’s rapid growth. And thus, the Sydney office was born. Now, we hear from the Aussie team to learn how the journey has been.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 22 min listen

A decade in the making: An oral history of Intercom’s first 10 years

From an epiphany in a small Dublin coffee shop to a company of 700 people across five offices all over the world – here’s the story of how we got to where we are today.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty

News & Updates 21 min listen

Celebrating Pride: Intercomrades share their favorite memories

Intercomrades share their experiences of being out while the world is in, and recount some of their favorite memories from Prides past.

Anna Murphy

Editor, Intercom

Anna Murphy
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