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  • Latest Articles
    • Featured in Latest Articles

      Intercom Product Principles - Be Technically Conservative 2x

      How technical conservatism helps us scale faster and better

      Waheed El Miladi

      Staff Product Engineer, Intercom

      Waheed El Miladi
    • Editors picks

      • Building high-performing Research and Data Science teams with clear career paths

      • Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC

      • Best practices for securing your Intercom workspace

      • Hola, bonjour, olá – say hello to new multilingual support in Intercom

      • Building a resilient system: Our journey to observability at Intercom

      • See all articles
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  • Support
    • Featured in Support

      Next gen inbox

      Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      Alissa Tyrangiel

      Senior Product Manager, Intercom

      Alissa Tyrangiel
    • Editors picks

      • Automated customer service: How to support your customers more efficiently and effectively

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • 2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

      • How customer service chatbots are redefining customer engagement

      • 5 quick ways to improve your e-commerce customer experience

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  • Marketing
    • Featured in Marketing

      In-app messaging

      How to use in-app messaging to retain your best customers

      Lauren Cassidy

      Editor, Intercom

      Lauren Cassidy
    • Editors picks

      • G2’s CMO Amanda Malko on the latest trends in software buying

      • What is first-party data?

      • How to ask your customers great questions and gather actionable feedback – 3 key takeaways

      • Mass market, nano media: The future of marketing is engagement

      • Marketing chatbots: The marketer that’s always on

      • See all articles
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  • Sales
    • Featured in Sales

      Live chat for sales

      From first touch to qualified lead: How to use live chat for sales

      Anna Murphy

      Editor, Intercom

      Anna Murphy
    • Editors picks

      • Live chat examples and best practices for 2022

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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  • Scale by Intercom
    • Featured in Scale by Intercom

      Andrew Chen on how tech’s giants drive growth with network effects

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • Why customer engagement is the key to business growth in 2022 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

      • Drata’s CEO Adam Markowitz on creating a culture of cyber security

      • From cost center to value driver: How support metrics are evolving

      • See all articles
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  • Product & Design
    • Featured in Product & Design

      Solving for complex onboarding

      Solving for complex onboarding: Paving a path to value for your customers

      Tanner Elvidge

      Senior Product Manager, Intercom

      Tanner Elvidge
    • Editors picks

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Intercom on Product: Facing the tech slowdown

      • Built for you: New channels of communication, improved reporting, and much more

      • Intercom’s product principles: Following design fundamentals to leave space for innovation

      • Intercom’s product principles: How we focus on delivering outcomes

      • See all articles
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  • Engineering
    • Featured in Engineering

      Is it time to update your engineering processes?

      Kuba Niechciał

      Director, Engineering, Intercom

      Kuba Niechciał
    • Editors picks

      • Engineering at Intercom: Highlights from my first two years

      • Infrastructure at speed: 5 lessons learned from building Intercom in Europe

      • Intercom presents Engineer Chats

      • Is your engineering team experiencing alert fatigue? Ask these 8 questions

      • Managing infrastructure costs as your company grows

      • See all articles
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  • News & Updates
    • Featured in News & Updates

      Built For You series of product announcements

      Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more

      Orinna Weaver

      Manager, Product Marketing, Intercom

      Orinna Weaver
    • Editors picks

      • Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

      • Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

      • Built for you: New channels of communication, improved reporting, and much more

      • Atlassian and Coda on creating personalized customer experiences at scale

      • Built for you: Next-generation surveys, ditching hold times with Switch, and more

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • News & Updates 30 min listen

      Three million downloads and counting: Inside Intercom reaches a podcasting milestone

    • Sales 21 min listen

      Stripe’s James Dyett on a customer-first approach to sales

    • Product & Design 26 min listen

      Stark’s CEO Cat Noone on designing accessible products

    • See all podcasts
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  • About Intercom

Videos

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  • Videos
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Des Traynor on 20VC with Harry Stebbings
Product & Design 74 min watch

Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC

Intercom Co-founder and Chief Strategy Officer Des Traynor sits down for a fascinating conversation with Harry Stebbings on the 20VC podcast.

Davin O'Dwyer

Managing Editor, Intercom

Davin O'Dwyer
Karen New at Intercom event

News & Updates 70 min watch

New at Intercom uncut: Watch our entire virtual launch event

Last week, we held our first virtual global event, New at Intercom, where we were joined by more than 2,500 customers, partners, and more.

Niamh O'Connor

Brand Editor, Intercom

Niamh O'Connor
Paul Adams Surveys

News & Updates 7 min watch

New at Intercom: 5 highlights from our virtual launch event

That’s a wrap on New at Intercom, our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products.

Alyssa Smrekar

VP of Corporate Marketing, Intercom

Alyssa Smrekar

Scale by Intercom 2 min watch

Make the most of every customer interaction with the Engagement OS

What if your entire business was wired to elevate dialogue, build loyalty, and create growth? Meet the Engagement OS.

Anna Griffin

Chief Marketing Officer, Intercom

Anna Griffin
Intercom at Web Summit (1)

Product & Design 19 min watch

Growing up without growing old: How to keep the startup spirit as you scale

You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor
Karen Peacock at the Fortune Brainstorm Tech conference

News & Updates 45 min watch

Lessons from the boardroom: Karen Peacock on leadership

Our CEO Karen Peacock joined a panel at the Fortune Brainstorm Tech Virtual conference to discuss how boards are responding to the current moment. Discover her insights here.

Davin O'Dwyer

Managing Editor, Intercom

Davin O'Dwyer

Engineering 1 min watch

The importance of process: How we scale sustainable engineering processes at Intercom

Defining processes to enhance team performance and alignment is critical as companies grow. Here’s how we sustainably scale our engineering processes to streamline workflows and increase efficiency.

Maria Gutierrez

Former Senior Director of Engineering, Intercom

Maria Gutierrez

News & Updates 3 min watch

How Hiyacar is building a community with Intercom

Peer-to-peer car sharing service Hiyacar has made its service free to NHS workers and other key individuals providing COVID-19 relief. Learn how they’ve managed close to 100,00 conversations with their customers in the past two years using Intercom.

Amanda Connolly

Editor, Intercom

Amanda Connolly

Product & Design 17 min watch

Customer retention is the new conversion

Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.

Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Product & Design 24 min watch

Communicating the value of content design

There are a lot of mysteries, and misconceptions, surrounding content design. In this talk, Kelly O’Brien attempts to demystify the discipline.

Kelly O'Brien

Former Content Designer, Intercom

Kelly O'Brien
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